Frequently Asked Questions
Find answers to common questions about your BÉIS gear
How do I clean my BÉIS luggage?
For hardside rollers, use a soft cloth with warm water and mild soap. For fabric bags, spot clean with a damp cloth and air dry.
Does my BÉIS luggage come with a warranty?
Yes, our hardside rollers come with a Limited Lifetime Warranty covering manufacturing defects in wheels, handles, and zippers.
Will the Weekender bag fit under an airplane seat?
The standard Weekender is designed to fit in most overhead bins, while the Mini Weekender is specifically designed to fit under most airline seats.
How do I set the TSA lock on my suitcase?
Set the dials to 0-0-0, press the reset button with a pen, enter your new code, and slide the latch to lock it in.
Are BÉIS products vegan-friendly?
Yes, we use high-quality vegan leather and durable recycled materials for our bags and accessories.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. Please contact customer service within 30 minutes of placement to request changes.